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This Subject Matter is Included in the Basic Course.
Behavior Science
All of our instructors have deployed into hostile areas and assembled, trained and conducted operations with foreign forces. A critical capability that ensures success on these missions is the ability to communicate and build rapport. Understanding human factors is the key to success in Special Operations and the business world. Our instructors have prepared training based off of their real-world experiences. The training consists of diversity, rapport building, preparation of the environment, the art of influence and other key subjects to prepare the adjuster to be successful when deployed.

Emotional Intelligence
Being aware that emotions can drive behavior and impact results either positively or negatively is a skill that is used within the Special Forces community. Having the confidence to suspend one’s ego so the mission objectives are accomplished take precedence over physical emotions or needs.  Emotional intelligence is cultivating the ability to perceive, evaluate and control emotions. This course will demonstrate ways to delay gratification, control impulses, read and appropriately respond to the social cues of others.​​​​​​​
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Negotiations/Conflict Management and Resolution
Our team of former Special Operators are the quintessential warrior diplomats, having negotiated and resolved conflicts across the globe. The ability to truly immerse themselves within a culture, understanding all of the complex nuances has resulted in an unsurpassed ability to “think outside the box” coming up with innovative ways of conducting effective negotiations while achieving long term success in managing and resolving conflict. Our team will discuss the Art of Persuasion and Influence providing techniques used across the spectrum to achieve mission success.
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Art of Persuasion & Art of Influence
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Area Studies / Pre-deployment assessments
In the Special Operations community, area studies are an essential part of the planning process. Our instructors will pass on the procedures we use in Special Operations to the adjusters on how to complete and utilize area studies to ensure a successful and safe deployment to the disaster areas. The area studies will assist the adjuster in identifying the knowns and unknowns. This will allow the adjuster to make educated assumptions and initiate a collection plan to answer key questions about the area. If hazards or shortfalls can be determined up front, the adjuster will have time to plan ahead. In the Special Operations community knowledge of the locals and the area is the key to success, and this goes for the adjusters as well. The prior planning will allow for the adjuster to have contingencies in place so changes on the ground won’t interrupt the mission.

Effective Communication
Effective Communication is when a person is actively listening, absorbs the point and replies with an appropriate question or comment. SOF operators are given techniques to communicate with individuals who may not speak the same language or hold the same values but can achieve comprehension of their view by watching body language, expressions and tone of voice.

Diversity
A Special Operations team operates in complex environments filled with cultural diversity on all levels. The ability to work through the problem sets inherent to these situations is what makes our Special Operations Forces (SOF) the most successful in the world. . Our team will take your employees through some of these experiences and share beneficial techniques to carry back to the work place. Our team will provide unique scenarios allowing your employees an opportunity to train in realistic multicultural diverse settings.

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